Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. If several goods are ordered in one order and delivered separately, the period runs from the day on which you or a third party named by you took possession of the last item.
To exercise your right of withdrawal, you must inform us
MyTel, owner Mustafa Fener, Hauptstraße 8, 54568 Gerolstein, Germany, via our contact form
by means of a clear statement (e.g. a letter sent by post or a message via the contact form) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for examining their condition, properties and functioning.
Note on smartphones
Please return the device complete with accessories and, if possible, in its original packaging. Before doing so, remove your personal data, your SIM card and your device locks (e.g. Apple account, Google account).
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To MyTel, owner Mustafa Fener, Hauptstraße 8, 54568 Gerolstein, Germany (via the contact form):
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for notification on paper):
Date:
(*) Delete as appropriate.
The German version is legally binding.